We take the work and worry out of responding to your online reviews.
Overall Reviews
Review responses, guest recovery, and guest experience management for restaurants.
Take advantage of the methods we’re using with some of the most successful restaurants in America to turn your restaurant’s reviews into relationships!
GET BETTER ONLINE REVIEWS
Over the past ten years, we’ve become the experts in handling online restaurant reviews. The idea behind Overall Reviews is simple. WE MONITOR AND RESPOND TO ALL YOUR REVIEWS in way that will bring you more repeat business, raise your star rating AND SAVE YOU TONS OF STRESS AND TIME!
Customer Appreciation
Our main goal is to show you are a caring, responsive restaurant who listens to feedback. ; and people who write good reviews to be even more amazed at how nice we are and come back more often.
TURN UNHAPPY GUESTS INTO ADVOCATES
It doesn’t matter so much if you get a few bad reviews. What matters is how you handle them. Using good judgement, empathy common courtesy, and good mannersWe excel at getting people who write negative reviews to either remove them, upgrade them, and come back to give the restaurant another try
Incident Management
Even if you had the time to be sitting in front of your computer responding to reviews, you shouldn’t be the one doing it. You take the reviews too personally. You get mad and defensive and probably are a hothead needing to prove you are right and the complaining customer is wrong. Well, that’s the wrong approach, and besides, YOU DON’T HAVE THE TIME!
OUR MISSION
